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Frequently Asked 

QUESTIONS

Below are the most commonly asked questions about our photography adventures. If you can’t find the answer you’re looking for, feel free to drop us a line in the contact box below

 

Is there an age limit?

Participants should be over 18 years old unless accompanied by a guardian. 

Do your tours include international air fare?

Guests are responsible for purchasing their own air fares. We will make recommendations for the best time of arrival and arrival airport in our welcome packs.

Can you help with my visa?

Unfortunately not, although we’d be happy to direct you towards a company that can assist you. Make sure you leave plenty of time so that your visa is approved in time.

As a general rule, passports should have at least six months of validity when traveling internationally. Most countries will not permit a traveler to enter their country unless the passport is set to expire at least six months after the final day of travel. That means if your passport has less than six months remaining until the expiration date, you should renew it right away!

How do I find out my visa requirements for the country we're visiting?

Some countries we visit do require a visa, so it is important to visit your country’s government website to find out your specific requirements. If you are a Canadian citizen, we will send you the requirements as part of our welcome pack.

Do I need travel/Medical Insurance?

Domestic government medical insurance and private health schemes will not cover you in most overseas countries. We suggest taking coverage offered by your booking agent or preferred travel website. You may take other coverage, of course, but you must be adequately insured before participating in our tours. Please check the terms of the policy carefully, particularly the limits of cover (eg. for replacement of photographic equipment, baggage loss etc) and the procedure for making claims (most policies stipulate that claims must be made within a certain time after completion of your journey). At minimum, your policy MUST cover medical costs in case of hospitalization, emergency travel and repatriation. Therefore we require taking insurance at the time of booking to protect yourself against unforeseen circumstances.

Photourers will need two copies of your policies – a digital submission and a printed copy upon arrival—in the unlikely event of an emergency. The copies must show the policy number and the emergency hotline phone number. We strongly urge you to evaluate your risk and to take out travel insurance that covers the full value of the Trip and personal effects in the case of Trip cancellation, loss or theft of baggage, and emergency evacuation. Photourers, their owners, agents and subsidiaries will not be held responsible for these expenses. It is vital for you to realize that if you experience a delay or find it necessary to cancel or cut short the Trip for any reason, you will lose part or the entire sum of the amount paid. Travel insurance helps to minimize the risk of monetary losses you would incur in the event of a delay of your departure due to weather, airline strike, missed connection, etc., your inability to travel for reasons such as illness, injury, unforeseen financial complications and other personal circumstances, or if you were required to cut the Trip short for medical or any other reasons. There are restrictions and limitations on any insurance program. For this reason, we recommend that you read carefully the fine print of your insurance policy. 

What is required in my travel/medical insurance?

Your policy MUST include the following:

  • Accident & Sickness Medical Expense Coverage (minimum $100,000 USD)
  • Emergency Evacuation & Repatriation of Remains (minimum $200,000 USD)
  • Accidental Death / Dismemberment
  • Trip Cancellation Coverage
Where can I get decent travel insurance?

We recommend World Nomads for international travel. It’s also worth looking into extended coverage for any expensive equipment you might want to protect. *Purchasing travel insurance along with your plane ticket usually comes with substantial travel and health coverage. If you have a medical condition, please let us know in case of an emergency. Please contact us for more information or assistance in ensuring you meet minimum cover-age requirements.

Please also note that you must generally purchase travel insurance before departing from your home country (if you intend to join us from another country).

 

Do I need to bring medical supplies?

You should bring any medicine/supplies that you would normally require. It’s also handy to bring day to day medical supplies that might come in handy (such as blister plasters, electrolytes, sunscreen, paracetamol/ibuprofen etc). If you require medication that requires refrigeration, please kindly inform us prior to the departure date. Access to refrigeration cannot always be guaranteed.

I have special dietary requirements, is that a problem?

Please let us know in advance if you have any special dietary requirements. Most places will be able to cater to you, however, depending on your requirement, your dietary options may be limited. For example, some countries have very meat heavy diets and may offer limited options for vegetarians. If you have severe dietary requirements we recommend bringing a small supply of canned or dried foods that you can use just in case of emergencies.

What level of experience do I need to join the tour?

The tours are open to all levels and types of photographers – we only ask that you are engaged, willing to learn and understand the basics of how to use your camera in manual mode. These tours aren’t just for travel photographers. In fact, we get a lot of wedding and portrait photographers on these courses looking to add a fashion/lifestyle feel to their images and services.

What should I pack?

What you bring depends on the trip you’ve booked. Generally the locations we visit have variable weather conditions, so a good rule of thumb is to bring rain gear and lots of layers. We’ll send you a comprehensive packing list when you enrol as part of our welcome pack. Some essentials:

 • Good walking shoes or sneakers

• Sunglasses

• Sunscreen

• Insect repellent

• Allowed medications

• Camera sensor and lens cleaning kit

• Check your cellular roaming and travel deals

• Know and respect local laws

In terms of camera gear, you must have access to a DSLR or Mirrorless interchangeable camera or a device that is capable of shooting in RAW format. We will be teaching advanced photography and editing skills that depend on this equipment.

You may still join the tour without this equipment, but your ability to learn and participate will be drastically reduced. Naturally, you can bring any camera lenses you like. Taking pictures of the settings and the location with a wide-angle lens could be a good idea, and Japan does look great to capture sceneries.

Bring enough memory cards or a small external hard drive; you may need one to back up your images. Laptops are also an excellent idea so you can edit and evaluate your images.

Also, make sure to charge your camera batteries before you arrive and bring extra batteries and chargers just in case. Make sure to check your AC plug converters and that they are compatible with your equipment. Most major airports carry universal power plug adapters.

Luggage:  We encourage participants to pre-pack and ensure they fit within the limits outlined by their air carrier. We also advise participants to be aware of the associated luggage and handling fees of their air carrier. Each air carrier’s regulations may vary

How far in advance do I need to book?

The earlier the better. Some of our prices are discounted when booked early and spaces fill up quickly. Reserve your spot  by putting down a deposit.

Should I bring cash/foreign currency? How much spending money do I need?

Some countries have very few accessible ATMs for withdrawing currency and don’t accept all credit cards. If you believe you’d like to have some extra spending money for extra meals, day to day purchases or other incidentals then bringing extra cash is advised. All transport, hotels and entrance fees are covered so bear this in mind.  We will make a specific recommendation in our welcome pack.

What if I arrive late?

If you know you are going to arrive late, please contact us as soon as you find out with the emergency number provided in the welcome pack. We will notify the hotel and make arrangements to meet you either in the evening or the following morning. We are unable to reimburse guests for any parts of the course that they were unable to attend. 

How much free time will we have?

Our course is jam packed full of activities, tutorials and sites but you always have the option to opt out of any activities and explore by yourself instead. We recommend participating in all activities so that you get the most out of the tour.

Should I allow extra time to explore the area?

If there are other places you want to see that aren’t on the itinerary, then you are more than welcome to extend your trip beyond the trip dates. Please let us know if you need any help with arranging this.

Will I be able to do laundry?

Most hotels offer laundry options for an additional fee. We will point these facilities out to you on arrival.

Do I need to be fit?

All tours require moderate exercise at the very least, and some may involve moderately strenuous hiking as well. A moderate level of fitness/mobility is recommended. If you are unsure, please contact us and we can give you a clear answer for your personal situation and the tour you’re considering.

What happens if you (Photourers) cancel an event?

We rarely have to cancel events but if this were to happen we would notify you as soon as possible, and either refund you the deposit or credit it towards a future event. We are not responsible for refunding travel or accommodation fees not processed by Photourers.

How many other participants will there be?

We try and keep the groups as small as possible, usually the groups are around 10-12 participants only. If it’s a bigger tour event, we may raise the amount of photographers able to attend but we always state this in the on the event’s description so you know what you are signing up for. The attendees are split into two groups on tour days so there’s usually only 5-6 people working in one group at one time – this allows more individual time throughout the day.

Cancellation/Refund Policy

If you would like to cancel you must send us an email notification. Please note, your cancellation is not considered official until you have received a return email confirmation acknowledging your cancellation. At the time we receive your notification, the following per person charges apply:

60 days or more before departure: DEPOSIT IS REFUNDABLE. $300 USD cancellation fee, plus any additional costs incurred, as well as any fees that are charged by the suppliers providing the services included in your tour. If your spot is filled by another participant, we’ll refund your deposit minus payment processing fees and $250 USD administrative fee.

31-59 days before departure: Non-refundable deposit can be credited towards future tour. $500 USD cancellation fee, plus any additional costs incurred, as well as fees, if applicable, that are charged by the suppliers providing the services included in your tour.

If your spot is filled by another participant, we will refund your deposit minus payment processing fees and $250USD administrative fee. 30 days or less before departure or anytime after departure: Non-refundable deposit can be credited towards future tour. NO OTHER REFUNDS WILL BE GIVEN. However, we do allow the deposit to be used as credit towards another tour if you wish to do so (this credit has to be used within one year of the original tour start date).

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